Customer Service Store

Split Second Customer Service

Best Selling Book!

Only $24.95

Today’s competitive organization needs to do things different and more importantly deliver value to the consumer. Customer Service provides less cost of acquisition with happier and more energized clients. In fact, selling is less costly. If prospective clients are finding value by achieving expectations, then your closing ratios will increase dramatically.

This book offers immediate solutions to the challenges managers face every day. Readers obtain real life examples, and interactive exercises so that they can achieve immediate client impact! Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base this interactive book will give you immediate feedback to your client service issues.

Only $24.95

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Split Second Customer Service

CD Audio

Only $99.95

If you work in customer service, you can’t miss this training.
It’s your job to make customers happy — and it’s not always easy. On the front line, you deal with anything and everything. And you have to be prepared to not only satisfy each and every type of customer, but to go beyond their expectations. It’s a tough job and the most valuable to your organization. That’s why it’s so important that you have this CD training.

Whether you’re a rookie or an old pro, you’ll gain winning strategies to improve communication, productivity, and customer relations. In just one hour’s time, you’ll learn how to resolve the most difficult issues, handle the most disagreeable customers, and blow the competition away with amazing, quality service.

You’ll never strike out or suffer from burnout and stress again because you’ll know how to deliver memorable service that will win over even the toughest customers — AND turn them into your biggest fans!
When your customers start cheering for your organization, they’ll become customers for life.

What You’ll Learn:

• Steps for delivering grand slam customer service — every time
• Get proven tools that will enable you to improve productivity and overcome stress in the face of customer service adversity
• Learn how internal communication can have a negative — or positive — impact on how you interact and communicate with customers
• It’s not just about service: Develop effective customer relationships and gain customers for life
• Correct common communication flaws and resolve the most difficult customer service issues
• What constitutes exceptional customer service? Check your organization and determine if these key elements are a part of your customer service plan
• Identify and avoid common service blunders that lead to lost customers
• Anticipate your customers’ needs and blow them away with beyond-the-basics customer service

Only $99.95