Dr. Drew’s Ultimate Business Success Tip for Tuesday
Quote of the Day
“Do what you do so well that they will want to see it again and bring their friends.”
WALT DISNEY
Thought for the Day
During a conversation with a dear friend we discussed how the level of customer service seems to have decreased in many organizations. For me that is a huge issue since every business is in business to acquire and retain customers. Rudeness, disrespect and professional lack have no place in business otherwise there will be no business. If you truly desire to outgain and outpace your competition ensure you and your employees provide lasting customer service.
Best Practice for the Day
There are four things to ensure quality customer service daily:
1. Ensure all employees know your clients and greet them by first name.
2. Send thank you cards after visits by personally writing and signing them.
3. Seek testimonials from clients, the desire to tell you the value provided illustrates their support for your business.
4. Often misunderstood customer service is an internal function too. Employees must service each other well as their morale is the lynchpin to the outside world. Hire correctly and ensure all have passion for your business.
© 2009. Drew Stevens PhD. All Rights Reserved.
Drew Stevens PhD works with individuals and organizations to dramatically accelerate revenue growth. Dr. Drew is the author of six books including Split Second Customer Service and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To book Dr. Drew for a workshop or keynote or to obtain his Secrets of Ultimate Business Success email him today at www.drewstevensconsulting.com/contact
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