Medical Customer Services
If you’re not giving your patients good customer service, you could be losing business.
In the age where testimonials and referrals are a large part of your practice management, you must learn how customer service fits into the mix of retaining patients, offering differentiation and providing patient value.
Join expert Drew Stevens, PhD, for this 1-hour audio conference to get the scoop on the value of customer service and how it leads to patient retention. Plus – customer service also assists with inter-office morale and productivity.
Here’s a look at what you will learn:
* 3 key tactics that build a customer service culture
* Remove the barriers that currently impact patient value and loyalty
* 3 reasons to hire for skill
* Correct common communication flaws
* Identify and avoid common service blunders that lead to lost customers
* 3 methods that help to create marketing avatars
* Quickly resolve patient issues while continually providing value
* 3 principles for interoffice patient culture
* Discuss how to anticipate your patients’ needs
Register Here: http://tinyurl.com/ydkmcpd
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